About this event
Join us at the 5th Hospitality & Tourism Summit 2016 which will take place on 27th June 2016.
Every one of the 3 million people working in the UK Hospitality and Tourism industry is a game changer. Each one of us shares the common values of generosity and a passion to serve others.
Our people help to create places and experiences where our customers feel welcome and fulfilled. Hospitality and Tourism service is so vital to the heartbeat of the wider economy and to the prosperity of society, that demand for our services is growing at a phenomenal pace across the entire world.
How can we, as individuals and as businesses, harness the values which are at the heart of our people to better serve our customers, reach new customers and the community at large? How can we identify the converging interests of our industry to leverage social innovation, and to influence change, in particular policy reform to ensure a level playing field for our community within an internationally competitive context?
Every decision we make as an individual, as an organisation, and as a community, is a communication about our beliefs, our values and who we are. As game-changers, we all have the power to influence the identity of our industry and the messages we convey to others to bring about constructive reform.
Event Programme 2016
- 08:00 REGISTRATION
08:50 OPENING WELCOME
09:00 KEYNOTE ADDRESS
09:10 CHAIRMAN’S ADDRESS
09:30 THE ECONOMIC CONTEST
10:30 KEYNOTE ADDRESS
11:20 KEYNOTE ADDRESS
11:40 ECONOMIC INSIGHT
11:50 CAPITAL FLOWS
12:30 REINVENTING HOSPITALITY & SERVICE
13:15 KEYNOTE ADDRESS
14:25 COMPETITION FOR JAPAN
14:35 CHANGING THE GAME – CUSTOMERS, TECHNOLOGY OR BUSINESS?
15:55 POWER OF ATTRACTION AND INSPIRATION
16:40 LEADERSHIP THROUGH UNCERTAINTY
17:20 CLOSING REMARKS
17:40 BREAKOUT SESSIONS (30 mins)
18:30 EVENING NETWORKING RECEPTION